Umar
Farooq
Helpdesk Support · Facility Management Professional
Based in Madinah, I've been working on the front lines of facility operations at Fakeeh Hospital since 2025. — keeping teams connected, problems solved, and operations running smoothly. I bring reliability, clear communication, and a genuine drive to grow.
Driven by
Solutions
I've always believed that real support isn't just about closing tickets — it's about making sure the right people have what they need to do their jobs without interruption. That's the mindset I brought every single day during my time at Fakeeh Hospital's Facility Management team in Madinah.
Whether it was a maintenance request at 7am or a coordination challenge involving multiple teams, I stayed calm, communicated clearly, and made sure nothing slipped through the cracks. I became the go-to person for getting things moving.
Outside of work, I'm actively learning programming and exploring how AI tools can make helpdesk operations smarter and faster. I'm not content with staying still — I want to grow into a role where technology and operations meet.
Where I've Made an Impact
- Served as the first point of contact for all facility-related support requests from staff across the hospital
- Logged, categorized, and tracked every maintenance ticket using the internal helpdesk system
- Coordinated directly with maintenance and technical teams to dispatch and resolve issues efficiently
- Monitored open tickets and followed up proactively to ensure timely resolution and no request was left behind
- Communicated status updates clearly to requesting staff, reducing follow-up calls and improving satisfaction
- Maintained organized records and assisted with reporting on recurring issues for facility improvement
- Used Microsoft Word and Excel for documentation, shift logs, and tracking maintenance schedules
- Supported team leads with coordinating large-scale facility tasks and urgent escalations
Tools & Capabilities
Multilingual Communicator
Let's Connect
Have a role in mind or just want to reach out? I'd love to hear from you.